Terms & Conditions
These are Worldwide Car Parts Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.
These Terms and Conditions do not affect your statutory rights.
If you have any questions about the site or your order, you should find the answers here.
From here on in we will be known by our official company name which is Parts Online Ltd. and future references herewith will be referred to simply as YEL.
Address: 7 Caroline Street, Hull HU2 8DN
Telephone number: +44 (0) 7543 457 154.
Company No.: 11237341 Registered in England and Wales.
In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price / description, or to cancel the order. In these circumstances, upon cancellation, your credit / debit card will be refunded in full.
1. Price Information
The prices shown are only applicable to purchases made via the; Worldwide Car Parts online store. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in any YEL store. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, YEL stores are under no obligation to honour any online price or promotion that differs from the in-store price.
Where the "In-store Price" is listed, this refers to the current price in YEL stores.
Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.
All special offers are subject to availability and while stocks last. All prices are shown in (GBP) £ sterling and include V.A.T. where appropriate on checkout. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands.
If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit / debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
2. Ordering Goods
Our online store can accept orders originating from and for delivery to any address throughout the UK and Europe.
For any destinations outside Europe, contact must be made with us first and then a quotation can be made for you.
To order goods from our online store, you need to select your required items from the product information page(s) they appear on. These pages can be accessed by selecting one of our main product categories, either from the top navigation bar or from the list of categories and sub-categories displayed on the screen. To place an order online, go to the product information page and then follow the steps outlined below:
- Shopping Basket Page: After making your selections, click on the "Continue to checkout" or "Checkout" button. You will be able to review and amend your order before proceeding through the checkout pages.
- Billing Page: We will then ask for details of your billing address, this must be the address at which your Credit / Debit card is registered and your email and phone contact details so we can contact you if we need to discuss your order. Please complete your details in the appropriate boxes and click the "Next" button. You will be given the opportunity to select a different delivery address later in the checkout process.
- Delivery Page: Check your details and confirm they are correct by clicking the "Continue to checkout" button. If your details are incorrect in any way, click on the "Edit" button to amend your details. You can add a different delivery address at this stage by clicking the "Create new address" button.
- Order Summary Page: Finally, we will ask you to check the details of the products you are ordering, along with your billing and delivery addresses. Then tick the boxes confirming you have read these Terms and Conditions and to allow you to be contacted by us via email if you wish to. Clicking "Order Now" will generate and transmit your order details to our payment gateway with Barclaycard. On completion you will be directed back to our website and display a page confirming the details of your order for your records. Unfortunately, due to the speed of our order processing, you will not be able to amend your order after pressing the "Confirm Order" button, so please check all details are correct before placing your order.
YEL will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.
All orders placed on Worldwide Car Parts are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.
Please note that the only language in which the contract can be concluded is English. YEL will retain details of your order in our database and these details can be made available on request. Please contact our Customer Service team.
3. Payment
We accept payment by most major credit or debit cards.
Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.
We regret that we are unable to accept payment by cheque, cash, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards which will be available through Barclaycard.
You will receive an email from us confirming your order, and an email from Barclaycard, one notifying that you have authorised a payment through Barclaycard, and one to confirm payment once we have dispatched the order.
How do I get a refund?
In Store: Barclaycard as a payment type will be shown on all documentation sent to you from us. So all you need to do is present your proof of purchase in store.
By Phone: When you call Customer Services to arrange your return, they will be able to see that your payment was made via Barclaycard and we will refund your account on receipt of the returned goods.
4. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, YEL will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Worldwide Car Parts website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
5. Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50.00 GBP. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
6. Delivery of Goods
We can deliver to addresses throughout the UK and any European country. For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional surcharge imposed by our carriers and a slightly longer delivery lead-time. Other countries each have different carriage charges and a few of them also have their own customs duties which should be considered before placing any orders with YEL. This charge will be shown clearly during the checkout process. Where 'Free Delivery' is offered on selected products carrier surcharges will still apply to orders delivered to included postcodes. Goods can be delivered either to your home address, to an alternative address or to your work.
Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, ParcelForce or by one of four different carefully selected courier companies throughout Europe. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.
If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.
6a. Delivery Charges
The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.
We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.
You can choose from our Standard Delivery Service or Flexible Delivery Options. See the table below for standard delivery charges to Mainland UK:
PalletisedCourier£30.00 - £45.00 (Depending on dimensions and weight)
Product Type | Service | Charge |
---|---|---|
Small | Royal Mail | £1.00 - £4.00 (Depending on weight) |
Medium | Royal Mail | £6.90 (Up to 30kg and 1m sq) |
Large | Courier | £9.90 |
Bulky | Courier | £13.90 |
Large Heavy | Courier | £23.90 |
Delivery charges are per order, not per item, so for example, if you buy a SAT Nav unit you only pay £9.90 for the delivery. For some items, e.g. selected SAT Nav, the delivery charge is free. This is clearly marked on the appropriate product detail pages. Flexible delivery options are an additional charge to the Standard delivery of items / orders.
Our normal parcel service of up to 30Kg is a standard 24 hour service which is provided free of charge to you, in some cases this can arrive a day later. If a guaranteed next day service is required then it must be added on the payment page as an extra option.
See the table below for flexible delivery charges:
Delivery Option | Additional Charge |
---|---|
Guaranteed Next Day | £3.00 |
Named Weekday (Mon - Fri) | £1.00 |
For example, if you have a Car Audio unit delivered on a named day of your choice the cost for delivery is £7.90.
6b. Delivery Times
You can choose from our Standard Delivery Service or Flexible Delivery Options.
Standard delivery of stocked items is normally within 4 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
Some items are delivered directly to you from the manufacturer and may incur a longer delivery lead time. This is clearly shown on the product detail page.
For Next Day Delivery in Mainland UK, orders must be placed by 1pm.
Your order will be delivered either by Royal Mail / Parcel Force, Royal Mail Recorded Delivery or by Courier. A signature is required for all Royal Mail Recorded Delivery and Courier Deliveries. Goods delivered by courier will usually arrive between 9am and 5pm, however our Couriers may attempt delivery outside these hours, up to 9pm Monday to Friday. All Courier Deliveries must be signed for. If you are out when the courier arrives they will attempt to deliver to an immediate neighbour. If this is not desired then please make this clear at time of ordering. The courier will leave a card advising where the parcel has been delivered to or if they have been unable to deliver they will make two further attempts and leave a card with the contact number for you to call to arrange a suitable time for re-delivery or for you to collect the goods from the local depot.
Deliveries to non-Mainland UK or remote locations may take longer.
Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.
Risk in the goods will pass to you on delivery.
We reserve the right to alter or amend delivery times in exceptional circumstances.
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.
Delivery times quoted above can vary depending on stock availability and delivery location.
7. After-Sales Service and Guarantees
Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by your YEL store.
If you have any further queries once you have spoken to your local store, please don't hesitate to contact us.
8. Restrictions on Ordering and Delivery
We can only accept orders from the holders of credit or debit cards.
Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.
9. Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either contact us and we will do everything we can to help you.
Your access to the Worldwide Car Parts website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.
10. Unwanted Goods
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).
In the event of any electronic item being purchased, return cannot be permitted if the inner packaging has been opened or tampered with, where this applies there will be a label on the item advising you of this giving you ample opportunity not to proceed unless 100% sure the item is wanted.
This is done to prevent the "Fit & Try" method of electronic items to try to fault find problems, in the event of an electronic item being faulty, this will be firstly returned to us who will then return the item to our direct suppliers who will test the unit for previous fitting and functionality and a full test report will be given if the unit cannot be credited or refunded for any reason.
DVD's or Software can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.
Methods of return are as follows:
- To a YEL Store: The easiest and quickest way to return your item or items is to take them to your local YEL Store for a replacement or refund along with your copy invoice as proof of purchase. Unfortunately, YEL stores are not able to accept returns for products delivered direct from the manufacturer, Gift Vouchers, Driver Safety Aids, Nitro Cars, Made to Measure items, items cut to length or Parking Sensors.
PLEASE NOTE: Satellite Navigation systems / units also can not be returned to stores unless they are returned complete in all their original packaging, with all security seals still intact. - By Post (if the item has been posted to you):
To return an item by post you must firstly contact YEL Customer Services. We will issue a RAN (Returns Authorisation Number) which must accompany the goods being returned. Items returned without a RAN can not be accepted.
Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your RAN is included with the items returned.
If possible we can help you with postage costs upon return of any goods and approximately the same charge will apply as per the delivery option, so we can issue a collection of your goods of up to 30kgs, measuring not more than 1 metre square for £7.50 - Collection by YEL (larger items delivered to you by special courier): Depending on the size and weight of the item you wish to return, it may be necessary for YEL to collect your goods from you and we may charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return.
If we collect your item(s), we will endeavour to send you a replacement or refund your payment within 14 days, providing your RAN is included with the items returned.
For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your RAN is included with the items returned. - Direct Delivery Items:
To return Direct Delivery items (these are items delivered directly from the manufacturer and not shipped by YEL), please contact YEL Customer Services for full instructions.
Faulty Special Order Products:To return a faulty Direct Delivery, Personalised or Made to Measure item, please contact us for full instructions.
Promotional Items:When returning items that were purchased online as part of a "Buy One, Get One Free" offer, "Buy One, Get One Half Price" offer, "3 for 2" offer, or a "Buy , Get a Free" offer, all of the items involved in the offer must be returned.
When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not taken into a YEL store.
We will endeavour to process returns within 14 working days of receipt.
You can contact YEL Customer Services for further information.
This does not affect your statutory rights.
11. Colours, Specifications, Weights & Sizes
Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
All weights and sizes are supplied as a guide only and are approximate.
12. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with Worldwidecarparts.co.uk is as safe as purchasing by card in a regular YEL store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.
Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and YEL cannot be held responsible for any breach of security unless it is due to our negligence.
13. Barclays Authentic Site
This website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Barclays which is a division of Barclays Bank PLC and has been authorised to display the Authentic Site seal. The Barclays Digital ID is an electronic licence credential for online business. It confirms that Worldwide Car Parts is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information you send over the Internet while you are using this website.
The Worldwide Car Parts website is operated by:
Trading Center
Address
27 - 31 Francis Street
Hull
Kingston Upon Hull
East Yorkshire
HU2 8DT
UK
Opening hours:
Registered Office
Address
7 Caroline Street
Hull
Kingston Upon Hull
East Yorkshire
HU2 8DN
UK
Opening hours:
Looking for something?
We have over 5 million parts to search through.